Romantik Hotel Santer

The hotel is wunderbar! Very clean room, completed with wellness centre, and excellent food in the restaurant. All the staffs are super nice and helpful, the front desk, cleaning staff, and even the owner of the hotel greeted us. But, I got an unpleasant experience with a tall woman who (maybe) a coordinator in the restaurant, she always stands in front of the restaurant entrance to great all the guest for dinner and I came with my German family, but I think I was the only one Asian at that time, and that tall woman never greeted me or shows her friendly face to me, nor even smiling as I didn't exist there. I think she must be thrown back to a training course for better excellent service as her job is to welcome the guest, no matter what skin tone or race are the guest. This is a very bad experience for me as I travel quite a lot to European country, stayed in various hotels and she is the only one hotel staff who annoyed me like that. Not professional! But I found her collague, I think an Italian guy who also welcome us is very nice and even came to the table and talked with the guest very warmly. I hope this "racist" case will be notified by the hotel general manager and consider that tall lady to be trained better as a staff working in hospitality service. Thanks, Best regards, Mrs. Wiedemann.

This was such a unique and wonderful location to stay during our visit to the Dolomites. The spa is delightful and very comforting. One of the highlights of our time here was the fact that you get to keep the same dining table in the restaurant for the entirety of your stay. Was a really nice touch and one I’d never seen before. Additionally the menu changed daily. Allowing for a delicious variety of meals. The rooms were kept very tidy and made every day between 8am-2pm. One thing I will mention is that the Wi-Fi connection did not function well anywhere besides the room (I didn’t mind much as it seems to be a place to unplug). Though, if you have to work, take note! Truly can’t wait to come back here in winter for ski season!

We spent 2 weeks in January at Romantik Hotel Santer. We feel a sense of gratitude to the hosts and the whole team for the wonderful atmosphere everywhere in Santer. Beautiful, comfortable, thought out to the smallest detail room. Bravo to the chef, the whole team of the kitchen and the friendly waitresses. We really liked the farm products, the courses of the menu to choose from, the selection of wines. The excellent location of the hotel allows us to leave the building and immediately get on the cross country skis. A huge number of tracks diverge from the stadium near the hotel. After skiing, it is a pleasure to come to the spa area and relax. Great location! The best hotel in the dolomites ❤️

Great experience, great hotel. They made my stay with my girlfriend extra special, and went out of the way to do so. They just added a big wing, and have a really cozy and unique spa area that is over 3,000 sq meters / 9000 square feet and is included with your room. Theirs is an indoor pool, and two outdoors pools, multiple saunas, etc. In close proximity to the Tre Crime park, and the Lago do Braies, as well as many other things. We stayed in the “Stephanie” suite, which we really liked. Nice shower, huge tub seperate from shower in the bedroom, big balcony, separate living room, etc. Great breakfast buffet which is also included with the room. Large selection and quality food.